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Common Issues and Solutions

Website Access IssuesQuick fixes:
  • Hard refresh: Ctrl+F5 (PC) or Cmd+Shift+R (Mac)
  • Clear cache: clear browser cache and cookies for app.kash.bot
  • Try a different browser: Chrome, Firefox, Safari, or Edge
  • Incognito mode: rules out extension conflicts
Network troubleshooting:
  • Verify your internet connection works on other sites
  • Try mobile data or a different WiFi network
  • Disable VPN if you’re using one
Platform status:
Trade Issues in the WebappCommon causes:
  • Insufficient balance: not enough USDC in your account
  • Market closed or frozen: the market may have closed, frozen, or resolved while you were trading
  • Slippage: prices moved between quote and execution — retry with the updated quote
  • Network congestion: Base network may be busy
Troubleshooting steps:
  1. Check your balance in Portfolio
  2. Confirm the market is still open and active
  3. Retry the trade — quotes refresh automatically
  4. Allow a minute for blockchain confirmation before retrying
If a trade appears stuck, note the details and report it via the in-app feedback widget or support@kash.bot.
Balance Display IssuesCommon causes:
  • Pending transactions: deposits, trades, or withdrawals still processing
  • Sync delay: the app may briefly lag behind the blockchain
  • Stale cache: your browser is showing old data
Resolution steps:
  1. Hard-refresh the page
  2. Check your recent activity in Portfolio
  3. Verify your wallet directly on basescan.org
  4. Clear cache and reload
Still incorrect? Screenshot the balance, note any relevant transaction hashes, and email support@kash.bot or use the feedback widget.
The trading bot isn’t responding to my tweetsTweet trading is an opt-in companion feature — the webapp at app.kash.bot is always available as the primary way to trade.Check these first:
  1. Authorization: tweet trading must be enabled in Settings → Trading bot on app.kash.bot
  2. Account match: you must tweet from the X account you authorized
  3. Right handle: make sure you’re tweeting at Kash’s current trading account — its handle cycles over time, and the current one is always linked from the @kash_bot profile
  4. Balance: confirm you have sufficient USDC
  5. Bot status: check Discord for any maintenance announcements
If the bot still doesn’t respond, place the trade in the webapp and report the issue via the feedback widget.

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Platform Access Issues

Mobile Troubleshooting
  • Update your browser and OS to the latest version
  • Clear the mobile browser cache
  • Test WiFi vs mobile data to isolate network problems
  • iOS: check Safari privacy settings and disable iCloud Private Relay if pages fail to load
  • Android: disable data saver mode and check Chrome permissions
Tip: install app.kash.bot as a PWA (Add to Home Screen) for the best mobile experience, including push notifications on iOS.
Sign-In Issues
  1. Check your login provider: make sure you can sign in to X/Google/your email directly
  2. Clear cookies for app.kash.bot and your login provider, then retry
  3. Try another browser or incognito mode
  4. Pop-up blockers: allow pop-ups for app.kash.bot — some login flows open a window
If you’ve lost access to your login method entirely, use your recovery email, or contact support@kash.bot — see the Account FAQ.
Regional Access Limitations
  • Access from OFAC-sanctioned regions is blocked for regulatory compliance
  • Blocking is based on your location, and restricted visitors are redirected to a blocked page
  • You must also be 18+ (or the legal age in your jurisdiction) to use Kash
If you believe you’ve been blocked in error (for example, a VPN exit node in a restricted region), disable the VPN and try again. Kash does not provide workarounds for restricted regions — always comply with your local laws.

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Technical Issues

Browser SupportSupported: current versions of Chrome, Firefox, Safari, and Edge.Required features:
  • JavaScript enabled
  • Cookies allowed (needed for authentication)
  • Local storage available
If things look broken:
  1. Update to the latest browser version
  2. Disable extensions (especially aggressive privacy/ad blockers) and retry
  3. Try a different supported browser
Performance Problems
  • Test your connection: slow or unstable internet is the most common cause
  • Clear cache if pages load slowly
  • Close unused tabs and apps to free memory
  • Try off-peak hours if the Base network is congested
If the app is consistently slow while other sites are fast, report it via the feedback widget with your browser and device details.
Blockchain Transaction IssuesCommon causes:
  • Network congestion: the Base network is busy — wait and retry
  • Insufficient balance: not enough USDC for the trade
  • Market state change: the market closed or froze during your transaction
Good to know:
  • Gas is sponsored: Kash covers gas for platform transactions via a paymaster — you don’t need ETH
  • Transactions are verifiable on basescan.org
If a transaction fails repeatedly: note the error message and transaction hash (if any) and contact support@kash.bot.

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Getting Help

The Fast Path
  1. In-app feedback widget: choose Report a bug, describe the issue — screenshots are attached automatically
  2. Email support@kash.bot for account, funds, or persistent issues
  3. Discord for quick community help and to check whether others see the same issue
Include: what you did, what you expected, what happened, exact error text, browser/device, and any transaction hashes.
Critical Issue ResponseSuspected account compromise:
  1. Change the password and enable 2FA on your login provider (X/Google/email) immediately
  2. Email support@kash.bot with details and screenshots
  3. Check your wallet activity on basescan.org
Platform outage:
  • Check Discord and @kash_bot for status updates
  • Your funds remain safe in your own smart account on-chain during an outage
Security vulnerability: email security@kash.bot (responsible disclosure).
If you suspect unauthorized account access, secure your login provider immediately and email support@kash.bot. Never share your password or exported wallet key with anyone — including anyone claiming to be support.
Most issues resolve with a hard refresh, a cache clear, or a different browser. For everything else, the feedback widget and support@kash.bot are your fastest paths to a fix.

Support

Contact support channels

Security Help

Security troubleshooting