Support

Common questions about getting help and support

Getting Support

How do I contact Kash support?

Official Support Channels

• Email: [e-mail] — the primary channel for account, funds, and trading issues
• In-app feedback widget: report a bug or share an idea directly from the webapp, with screenshots attached
• Discord: community support from other users and the team
• Help center: self-service guides and FAQs at docs.kash.bot

Security issues: email [e-mail] (responsible disclosure — see the Bug Bounty page).

DMs to @kash_bot or to Kash’s trading account are not a support channel — neither account handles support requests, and anyone DMing you “support” is likely a scammer. Kash support will never ask for your password or exported wallet key.

What information should I provide when seeking help?

Help Us Help You Faster

Account information:

• The login method/email associated with your Kash account
• Approximate time the issue occurred

Issue details:

• Clear description of the problem
• Exact text of any error messages
• What you were trying to do, and what happened instead

Technical information:

• Browser and device you’re using
• Transaction hash (from basescan.org) if it’s a transaction issue
• Screenshots — the in-app feedback widget attaches these for you

When should I use which channel?

Choosing the Right Channel

Issue	Best channel
Account access, funds, deposits/withdrawals	[e-mail]
Bug on the website	In-app feedback widget (report a bug)
Feature suggestion	In-app feedback widget (share an idea)
How-to questions, strategy, general chat	Discord
Self-service answers	docs.kash.bot
Security vulnerability	[e-mail]

Self-Service Resources

What documentation is available?

Help Resources at docs.kash.bot

• Getting Started: guides for accounts, deposits, trading, and claiming winnings
• Features: how markets, the AMM, and trading options work
• FAQs: answers to the most common questions
• Developer Docs: API, SDK, and embed documentation

The webapp also includes Ask Kash, a built-in help assistant for quick questions.

How do I troubleshoot common issues?

Before Contacting Support

1. Check the Troubleshooting FAQ for known fixes
2. Hard-refresh the page or try another browser
3. Verify transactions independently on basescan.org
4. Check Discord for announcements about ongoing maintenance

If the issue persists, email [e-mail] with the details above.

Bugs, Ideas, and Security

How do I report bugs or suggest features?

The Feedback Widget Is the Fast Path

• Open the feedback widget in the webapp
• Choose Report a bug or Share an idea
• Add a description — screenshots are captured automatically to give the team context

Bug reports and ideas go straight to the team. You can also discuss ideas with the community in Discord.

How do I report security issues?

Responsible Disclosure

• Email [e-mail] with a detailed description, reproduction steps (if safe), and impact assessment
• Allow time for the team to review before public disclosure
• Smart contract vulnerabilities are in scope for the protocol bug bounty — see the Bug Bounty page

If you suspect your own account is compromised: secure your login provider (change password, enable 2FA) and email [e-mail] immediately.

For anything involving your funds or account access, email [e-mail]. For everything else, the feedback widget and Discord will usually get you an answer fastest.

Join Discord

Get community support

Troubleshooting

Fix common issues