> ## Documentation Index
> Fetch the complete documentation index at: https://docs.kash.bot/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Common issues and solutions for platform problems

<img style={{ borderRadius: '0.5rem' }} className="block dark:hidden" src="https://mintcdn.com/kash/ccJqSmLmwHitLEdQ/assets/cover/cover.svg?fit=max&auto=format&n=ccJqSmLmwHitLEdQ&q=85&s=bd474b91f522088935255f33b33ddd96" alt="Hero Light" width="1500" height="500" data-path="assets/cover/cover.svg" />

<img style={{ borderRadius: '0.5rem' }} className="hidden dark:block" src="https://mintcdn.com/kash/ccJqSmLmwHitLEdQ/assets/cover/cover.svg?fit=max&auto=format&n=ccJqSmLmwHitLEdQ&q=85&s=bd474b91f522088935255f33b33ddd96" alt="Hero Dark" width="1500" height="500" data-path="assets/cover/cover.svg" />

# Common Issues and Solutions

<AccordionGroup>
  <Accordion title="I can't access the website">
    **Website Access Issues**

    **Quick fixes:**

    * **Hard refresh:** Ctrl+F5 (PC) or Cmd+Shift+R (Mac)
    * **Clear cache:** clear browser cache and cookies for app.kash.bot
    * **Try a different browser:** Chrome, Firefox, Safari, or Edge
    * **Incognito mode:** rules out extension conflicts

    **Network troubleshooting:**

    * Verify your internet connection works on other sites
    * Try mobile data or a different WiFi network
    * Disable VPN if you're using one

    **Platform status:**

    * Check [Discord](https://discord.com/invite/n9eumqjMPb) for maintenance announcements
    * Follow [@kash\_bot](https://x.com/kash_bot) for updates
  </Accordion>

  <Accordion title="My trade didn't go through">
    **Trade Issues in the Webapp**

    **Common causes:**

    * **Insufficient balance:** not enough USDC in your account
    * **Market closed or frozen:** the market may have closed, frozen, or resolved while you were trading
    * **Slippage:** prices moved between quote and execution — retry with the updated quote
    * **Network congestion:** Base network may be busy

    **Troubleshooting steps:**

    1. Check your balance in Portfolio
    2. Confirm the market is still open and active
    3. Retry the trade — quotes refresh automatically
    4. Allow a minute for blockchain confirmation before retrying

    If a trade appears stuck, note the details and report it via the in-app feedback widget or [support@kash.bot](mailto:support@kash.bot).
  </Accordion>

  <Accordion title="My balance looks incorrect">
    **Balance Display Issues**

    **Common causes:**

    * **Pending transactions:** deposits, trades, or withdrawals still processing
    * **Sync delay:** the app may briefly lag behind the blockchain
    * **Stale cache:** your browser is showing old data

    **Resolution steps:**

    1. Hard-refresh the page
    2. Check your recent activity in Portfolio
    3. Verify your wallet directly on [basescan.org](https://basescan.org)
    4. Clear cache and reload

    **Still incorrect?** Screenshot the balance, note any relevant transaction hashes, and email **[support@kash.bot](mailto:support@kash.bot)** or use the feedback widget.
  </Accordion>

  <Accordion title="Tweet trading isn't working">
    **The trading bot isn't responding to my tweets**

    Tweet trading is an opt-in companion feature — the webapp at [app.kash.bot](https://app.kash.bot) is always available as the primary way to trade.

    **Check these first:**

    1. **Authorization:** tweet trading must be enabled in **Settings → Trading bot** on app.kash.bot
    2. **Account match:** you must tweet from the X account you authorized
    3. **Right handle:** make sure you're tweeting at Kash's current trading account — its handle cycles over time, and the current one is always linked from the [@kash\_bot](https://x.com/kash_bot) profile
    4. **Balance:** confirm you have sufficient USDC
    5. **Bot status:** check Discord for any maintenance announcements

    If the bot still doesn't respond, place the trade in the webapp and report the issue via the feedback widget.
  </Accordion>
</AccordionGroup>

# Platform Access Issues

<AccordionGroup>
  <Accordion title="Mobile browser issues">
    **Mobile Troubleshooting**

    * **Update your browser** and OS to the latest version
    * **Clear the mobile browser cache**
    * **Test WiFi vs mobile data** to isolate network problems
    * **iOS:** check Safari privacy settings and disable iCloud Private Relay if pages fail to load
    * **Android:** disable data saver mode and check Chrome permissions

    **Tip:** install app.kash.bot as a PWA (Add to Home Screen) for the best mobile experience, including push notifications on iOS.
  </Accordion>

  <Accordion title="Login problems">
    **Sign-In Issues**

    1. **Check your login provider:** make sure you can sign in to X/Google/your email directly
    2. **Clear cookies** for app.kash.bot and your login provider, then retry
    3. **Try another browser** or incognito mode
    4. **Pop-up blockers:** allow pop-ups for app.kash.bot — some login flows open a window

    If you've lost access to your login method entirely, use your **recovery email**, or contact **[support@kash.bot](mailto:support@kash.bot)** — see the [Account FAQ](/getting-started/faqs/account).
  </Accordion>

  <Accordion title="Geographic restrictions">
    **Regional Access Limitations**

    * Access from **OFAC-sanctioned regions is blocked** for regulatory compliance
    * Blocking is based on your location, and restricted visitors are redirected to a blocked page
    * You must also be **18+** (or the legal age in your jurisdiction) to use Kash

    If you believe you've been blocked in error (for example, a VPN exit node in a restricted region), disable the VPN and try again. Kash does not provide workarounds for restricted regions — always comply with your local laws.
  </Accordion>
</AccordionGroup>

# Technical Issues

<AccordionGroup>
  <Accordion title="Browser compatibility problems">
    **Browser Support**

    **Supported:** current versions of Chrome, Firefox, Safari, and Edge.

    **Required features:**

    * JavaScript enabled
    * Cookies allowed (needed for authentication)
    * Local storage available

    **If things look broken:**

    1. Update to the latest browser version
    2. Disable extensions (especially aggressive privacy/ad blockers) and retry
    3. Try a different supported browser
  </Accordion>

  <Accordion title="Slow performance">
    **Performance Problems**

    * **Test your connection:** slow or unstable internet is the most common cause
    * **Clear cache** if pages load slowly
    * **Close unused tabs and apps** to free memory
    * **Try off-peak hours** if the Base network is congested

    If the app is consistently slow while other sites are fast, report it via the feedback widget with your browser and device details.
  </Accordion>

  <Accordion title="Transaction failures">
    **Blockchain Transaction Issues**

    **Common causes:**

    * **Network congestion:** the Base network is busy — wait and retry
    * **Insufficient balance:** not enough USDC for the trade
    * **Market state change:** the market closed or froze during your transaction

    **Good to know:**

    * **Gas is sponsored:** Kash covers gas for platform transactions via a paymaster — you don't need ETH
    * Transactions are verifiable on [basescan.org](https://basescan.org)

    **If a transaction fails repeatedly:** note the error message and transaction hash (if any) and contact **[support@kash.bot](mailto:support@kash.bot)**.
  </Accordion>
</AccordionGroup>

# Getting Help

<AccordionGroup>
  <Accordion title="How do I report an issue?">
    **The Fast Path**

    1. **In-app feedback widget:** choose **Report a bug**, describe the issue — screenshots are attached automatically
    2. **Email [support@kash.bot](mailto:support@kash.bot)** for account, funds, or persistent issues
    3. **Discord** for quick community help and to check whether others see the same issue

    **Include:** what you did, what you expected, what happened, exact error text, browser/device, and any transaction hashes.
  </Accordion>

  <Accordion title="Emergency situations">
    **Critical Issue Response**

    **Suspected account compromise:**

    1. Change the password and enable 2FA on your login provider (X/Google/email) immediately
    2. Email **[support@kash.bot](mailto:support@kash.bot)** with details and screenshots
    3. Check your wallet activity on [basescan.org](https://basescan.org)

    **Platform outage:**

    * Check Discord and [@kash\_bot](https://x.com/kash_bot) for status updates
    * Your funds remain safe in your own smart account on-chain during an outage

    **Security vulnerability:** email **[security@kash.bot](mailto:security@kash.bot)** (responsible disclosure).
  </Accordion>
</AccordionGroup>

<Warning>
  If you suspect unauthorized account access, secure your login provider immediately and email [support@kash.bot](mailto:support@kash.bot). Never share your password or exported wallet key with anyone — including anyone claiming to be support.
</Warning>

<Tip>
  Most issues resolve with a hard refresh, a cache clear, or a different browser. For everything else, the feedback widget and [support@kash.bot](mailto:support@kash.bot) are your fastest paths to a fix.
</Tip>

<CardGroup cols={2}>
  <Card title="Support" icon="headset" href="/getting-started/faqs/support">
    Contact support channels
  </Card>

  <Card title="Security Help" icon="shield" href="/getting-started/faqs/security">
    Security troubleshooting
  </Card>
</CardGroup>