> ## Documentation Index
> Fetch the complete documentation index at: https://docs.kash.bot/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> Common questions about getting help and support

<img style={{ borderRadius: '0.5rem' }} className="block dark:hidden" src="https://mintcdn.com/kash/ccJqSmLmwHitLEdQ/assets/cover/cover.svg?fit=max&auto=format&n=ccJqSmLmwHitLEdQ&q=85&s=bd474b91f522088935255f33b33ddd96" alt="Hero Light" width="1500" height="500" data-path="assets/cover/cover.svg" />

<img style={{ borderRadius: '0.5rem' }} className="hidden dark:block" src="https://mintcdn.com/kash/ccJqSmLmwHitLEdQ/assets/cover/cover.svg?fit=max&auto=format&n=ccJqSmLmwHitLEdQ&q=85&s=bd474b91f522088935255f33b33ddd96" alt="Hero Dark" width="1500" height="500" data-path="assets/cover/cover.svg" />

# Getting Support

<AccordionGroup>
  <Accordion title="How do I contact Kash support?">
    **Official Support Channels**

    * **Email:** **[support@kash.bot](mailto:support@kash.bot)** — the primary channel for account, funds, and trading issues
    * **In-app feedback widget:** report a bug or share an idea directly from the webapp, with screenshots attached
    * **Discord:** [community support](https://discord.com/invite/n9eumqjMPb) from other users and the team
    * **Help center:** self-service guides and FAQs at [docs.kash.bot](https://docs.kash.bot)

    **Security issues:** email **[security@kash.bot](mailto:security@kash.bot)** (responsible disclosure — see the [Bug Bounty page](/getting-started/ecosystem/bug-bounty-program)).

    <Warning>
      DMs to @kash\_bot or to Kash's trading account are **not** a support channel — neither account handles support requests, and anyone DMing you "support" is likely a scammer. Kash support will never ask for your password or exported wallet key.
    </Warning>
  </Accordion>

  <Accordion title="What information should I provide when seeking help?">
    **Help Us Help You Faster**

    **Account information:**

    * The login method/email associated with your Kash account
    * Approximate time the issue occurred

    **Issue details:**

    * Clear description of the problem
    * Exact text of any error messages
    * What you were trying to do, and what happened instead

    **Technical information:**

    * Browser and device you're using
    * Transaction hash (from basescan.org) if it's a transaction issue
    * Screenshots — the in-app feedback widget attaches these for you
  </Accordion>

  <Accordion title="When should I use which channel?">
    **Choosing the Right Channel**

    | Issue                                       | Best channel                                     |
    | ------------------------------------------- | ------------------------------------------------ |
    | Account access, funds, deposits/withdrawals | [support@kash.bot](mailto:support@kash.bot)      |
    | Bug on the website                          | In-app feedback widget (report a bug)            |
    | Feature suggestion                          | In-app feedback widget (share an idea)           |
    | How-to questions, strategy, general chat    | [Discord](https://discord.com/invite/n9eumqjMPb) |
    | Self-service answers                        | [docs.kash.bot](https://docs.kash.bot)           |
    | Security vulnerability                      | [security@kash.bot](mailto:security@kash.bot)    |
  </Accordion>
</AccordionGroup>

# Self-Service Resources

<AccordionGroup>
  <Accordion title="What documentation is available?">
    **Help Resources at docs.kash.bot**

    * **Getting Started:** guides for accounts, deposits, trading, and claiming winnings
    * **Features:** how markets, the AMM, and trading options work
    * **FAQs:** answers to the most common questions
    * **Developer Docs:** API, SDK, and embed documentation

    The webapp also includes **Ask Kash**, a built-in help assistant for quick questions.
  </Accordion>

  <Accordion title="How do I troubleshoot common issues?">
    **Before Contacting Support**

    1. Check the [Troubleshooting FAQ](/getting-started/faqs/troubleshooting) for known fixes
    2. Hard-refresh the page or try another browser
    3. Verify transactions independently on [basescan.org](https://basescan.org)
    4. Check Discord for announcements about ongoing maintenance

    If the issue persists, email [support@kash.bot](mailto:support@kash.bot) with the details above.
  </Accordion>
</AccordionGroup>

# Bugs, Ideas, and Security

<AccordionGroup>
  <Accordion title="How do I report bugs or suggest features?">
    **The Feedback Widget Is the Fast Path**

    * Open the **feedback widget** in the webapp
    * Choose **Report a bug** or **Share an idea**
    * Add a description — screenshots are captured automatically to give the team context

    Bug reports and ideas go straight to the team. You can also discuss ideas with the community in Discord.
  </Accordion>

  <Accordion title="How do I report security issues?">
    **Responsible Disclosure**

    * Email **[security@kash.bot](mailto:security@kash.bot)** with a detailed description, reproduction steps (if safe), and impact assessment
    * Allow time for the team to review before public disclosure
    * Smart contract vulnerabilities are in scope for the protocol bug bounty — see the [Bug Bounty page](/getting-started/ecosystem/bug-bounty-program)

    **If you suspect your own account is compromised:** secure your login provider (change password, enable 2FA) and email [support@kash.bot](mailto:support@kash.bot) immediately.
  </Accordion>
</AccordionGroup>

<Tip>
  For anything involving your funds or account access, email [support@kash.bot](mailto:support@kash.bot). For everything else, the feedback widget and Discord will usually get you an answer fastest.
</Tip>

<CardGroup cols={2}>
  <Card title="Join Discord" icon="discord" href="https://discord.com/invite/n9eumqjMPb">
    Get community support
  </Card>

  <Card title="Troubleshooting" icon="wrench" href="/getting-started/faqs/troubleshooting">
    Fix common issues
  </Card>
</CardGroup>